We usually ship the same business day. We ship from a variety of sources, including:
- Third-party warehousing and fulfillment (Amazon); we don't choose the carrier.
- Vendors who dropship (typically UPS, but may be FedEx or UPS).
- Our own on-hand inventory; USPS or UPS.
You will get a tracking number, if you have provided a valid e-mail address.
|Returns are easy. Just reply to your receipt (e-mailed to you upon purchase). Change the subject line to "Need return assistance" and write that you want a refund.|
|Here are the details for folks who have questions and expect answers (don't feel bad if you are one of those people--you have a right to know). In an effort to be clear, we may seem to be a tad snippy here. If so, that's not our intention.|
|Shipping Fees Not Refunded|
The industry convention is not to pay shipping fees for returned items (unless there's something wrong with it). We follow that convention. Home Depot has a great explanation that they send out to buyers.
If we pay shipping fees for the purchase (e.g. free shipping), we also deduct them from the amount refunded. It's typically $12 (less than our actual cost).
We don't refund the shipping fees. Those fees are for a service that has been provided.
We aren't refunding something you didn't pay for. It's standard industry practice.
|Restocking Fees Paid|
|Manufacturers charge a restocking fee that varies from 6.5% to 15%. We absorb this fee.
One customer asked all kinds of pre-sale questions, bought the product, and just didn't like it. We paid the restocking fees.
|We don't have any fine print "gotchas." We realize you can't handle the product before buying. While we do incur significant costs for a return, customers are usually delighted with the products we sell.
It does help you and us if you ask us questions ahead of time. Send those to email@example.com.
|1. If the unit is defective: It has a warranty. Notify us via e-mail.
||1. The customer should not be at risk for things the customer can't control. Products have a warranty.|
2. If the unit isn't defective: 10 business days to ask for return instructions (from date of arrival).
|2. We can't return the unit to the factory without that10 day time-stamp.
Let's look at it this way, though. How much time do you actually spend testing a product in a brick and mortar store, before buying it? Don't you really wait until you get home until you put it through its paces? With us, you can read the instructions before buying--something you typically don't do with a physical store purchase.
|4. The return period begins on the delivery date, not the order date.
||4. That works to your advantage, and it's only fair.|
|5. Security devices such as bug detectors and camera detectors generally cannot be returned for a refund. They are warranted against defect, though.||5. Unfortunately, too many people use a scanning device once and then want to return it. How anyone cannot see this as stealing is a mystery.|
|Anything downloaded: e-books, courses, software|
|Depending on the circumstances, we offer a store credit within 10 days of the date of purchase, which is generous compared to the industry standard of "all sales are final" on these kinds of products.||Enough folks buy with the intent of getting a refund after the download is on their computer, that we follow the established standards of downloadable products. We incur development costs, so we can't be giving away intellectual products.|
|You can return unopened items, and get a full refund. If an item is opened, it's yours. If the product arrives damaged, that's different--let us know so we can make it right.||It is illegal to resell opened food items. Even if it weren't, the safety of our customers is too important to risk tampering.|
|Books, tapes, courses that ship physically|
|Generally, there is no refund for such items. A refund is possible, if there are exceptional circumstances.||To our dismay, we discovered some people were using these items to study for an exam, then returning them when done.|
|What are Exceptional Circumstances?
Credit card fraud
If "you" make a purchase from with a credit card addressed in Wisconsin and pay $128 to ship $300 worth of merchandise to Indonesia, we are going to be more than a tad suspicious. In fact, we will void the order. If you see an order on your credit card and didn't place it, please e-mail all details to firstname.lastname@example.org away, with the heading "Need fraud assistance." Do not e-mail us (or anyone else) your credit card number.
Thank you for being a Mindconnection customer. We look forward to helping you enjoy a good customer experience with us.