Time Management Expert, Event Speaker: Mark Lamendola

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Time Tips: E-mail Tip #1

Here's an example of something I did wrong--learn from it!

I replied to an e-mail with incorrect information, looked up the correct information, then sent an e-mail with the correction. Notice, the steps are out of order. I don't know why I did it that way.

Had I looked up the information first, I would have saved myself the additional time incurred by sending a second e-mail. But, it's not just my time wasted by making three steps out of two.

The other person will likely:

  • Read my wrong e-mail.
  • Look up the correct information.
  • Compose and send me a reply, which includes typing in the correct information that I already had.
  • Read my correction e-mail.
  • Send me a second reply.

Had I done things in the correct order, this whole seven-step process would have been reduced to three steps--none of which would take very long. Instead, we have more than twice as many steps plus duplication of labor.

I also had a thought that I could have called this person to say my first e-mail contained the wrong date. But that would probably just be an eighth step and one that would take at least 20 minutes--quick phone calls just aren't human nature.

The lesson? Take the time to look up the correct information and then review your outgoing e-mail for completeness--before you send that e-mail. Otherwise, you will spend more time correcting for the time you "saved" by not preparing that e-mail properly.



Do you want to radically improve how well people in your organization make use of the limited number of hours in each work day?

Contact me to arrange a time when we can talk about a presentation: mark@mindconnection.com. Why arrange a time? So I can give you full attention during the call. There's a really powerful time management tip. Ask me why it works.