Business Tips: Writing sales letters that sell

The sales letter. Sometimes, the sales letter seems like shooting into the dark. But it needn't be. Crafting an effective sales letter is possible if you go about it the right way. Regardless of what you're trying to sell, you can sell more if you talk with your prospective buyer. In attempting to sell anything by mail, the sales letter you send out is when and how you talk to your prospect.

All winning sales letters talk to the prospect by creating an image in the mind of the reader. They set the scene by appealing to a desire or need; and then they flow smoothly into the "visionary" part of the sales pitch by describing in detail how wonderful life will be and how good the prospect is going to feel after he's purchased your product. This is the body (or guts) of a sales letter.

Overall, a winning sales letter follows a time-tested and proven formula:

1. Get his/her attention
2. Get him interested in what you can do for him
3. Make him desire the benefits of your product so badly his mouth begins to water
4. Demand action from him: tell him to send for whatever it is you're selling without delay. Any procrastination on his part might cause him to lose out. This is called the "AIDA" formula and it works. (note: the masculine pronouns used here apply to women or men)

Sales letters that pull in the most sales are almost always two pages with 1 1/2 spaces between lines. For really big ticket items, they'll run at least four pages (on an 11 x 17 inch sheet of paper folded in half). If your sales letter is only two pages in length, there's nothing wrong with running it on the front and back of one sheet of 8 1/2 x 11 paper. However, your sales letter should always be on letterhead paper (your letterhead printed), with your logo and business motto if you have one.

Regardless of the length of your sales letter, it should do one thing, and that's sell. And sell hard! If you intend to close the sale, you've got to do it with your sales letter. You should never be "wishy-washy" with your sales letter and expect to close the sale with a color brochure or circular. You do the actual selling and the closing of that sale with your sales letter - any brochure or circular you send along with it will just reinforce what you say in the sales letter.

There's been a great deal of discussion in the past few ears regarding just how long a sales letter should be. A lot of people are asking if people will really take the time to read a long sales letter. The answer is a simple and time-tested: "Yes indeed!" Surveys and tests over the years emphatically prove that longer sales letters pull even better than the shorter ones, so don't worry about the length of your sales letter. Just make sure it sells your product for you!

The "inside secret" is to make your sales letter so interesting and "visionary" with the benefits you're offering to the reader, that she/he can't resist reading it all the way through.

You break up the "work" of reading by using short, punchy sentences, and underlining or italicizing important points you're trying to make. Using subheadlines, indentations, bolding or a second color will also help. But, don't overdo it.

If the materials you're enclosing with your sales letter are of the best quality, they will generally reinforce the sale for you. But if they are of poor quality, look cheap and don't complement your sales letter, then you shouldn't be using them.

It will definitely classify you as an independent home-worker if you hand-stamp your name/address on these brochures or advertising circulars. Whenever possible, and so long as you have really good brochures to send out, have your printer run them through her/his press and print your name/address (and even your telephone number and company logo) on them before you send them out. You want your prospect to think of you as her/his supplier (the company) and not as just another mail order operator. Sure, you can get by with less expense but you'll end up with fewer orders and, in the end, lower profits.

Another thing that's been bandied about and discussed from every direction for years is whether to use a post office box number or your street address. Generally, it's best to include both your post office box number and your street address on your sales letter. This kind of open display of your honesty will give you credibility and dispel the thought of you being just another "fly-by-night" mail order company in the mind of your prospect.

Above all else, you've got to include some sort of ordering coupon. This coupon has to be as simple and as easy for the prospect to fill out and return to you as you can possibly make it. A great many sales are lost because this order coupon is just too complicated for the would-be buyer to follow. Don't get fancy! Keep it simple, and you'll find your prospects responding with glee.

Should you or shouldn't you include a self-addressed reply envelope? There are a lot of variables as well as pros and cons to this question, but usually a return reply envelope will increase your response tremendously.

Business Excellence Resources

Success in business depends on preparation. Those who wing it are those who fail. But don't prepare just in your area of technical expertise. Prepare there, yes. But also:

• Keep learning about your own field. There's a reason why state licensing boards require continuing education. Apply this same concept to whatever areas you work in. If you are licensed as, say, a CPA, then continue your education also in the areas of customer service, productivity, time management, and other areas that will help you do your job better, faster, and at more of a competitive advantage.
• Learn about related fields. For example, sales people should learn about marketing and operations. This helps you when promotions are considered.
• Network. Get to know people. Ask them about what they do. Show an interest.
• Establish your presence in your professional organizations. Join the top two or three of these organizations, and attend meetings. Become an officer in one, and take that position very seriously.
• Play nice. No matter how good you are, your career is going to stall if people don't like you. So show respect and be fair. Don't worry about popularity, worry about your reputation.
• Know your business goals. Often, people let themselves get diverted from their business goals. They start staying busy, instead of focusing their time and other resources on their business goals. Remind yourself daily about why you are doing the job you do.
• Respect your customers. The customer isn't always right, but the customer always deserves your respect.
• Differentiate. Rather than copy a competitor, offer something a little different. But make it something worth the customer's attention. For example, is there a small annoyance that's common in your industry but that you can eliminate?
• Offer value. Don't compete on price alone; that's a race to the bottom. People will pay for value, so provide that and charge reasonably for it.
• Keep moving. What worked even a few months ago may not work now. Don't change your core values (integrity, great customer service, good quality, etc.), but do examine your offerings, business processes, and anything else that affects the price of what you sell or the quality of the customer experience. Do this on a continual basis, and you won't get stale.