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Operations Management Primer
| Operations are the processes by which inputs
(people, capital, and material) combine to produce goods and services. People are labor
and management. Capital consists of facilities, equipment,
and—recently—intellectual property. Materials include raw materials,
semi-finished goods, and intellectual property. Goods are tangible products, while
services are intangible products. Operations management is decision-making that involves design, planning, and control of a huge variety of things that determine the success of operations. Those who manage operations must decide what to produce, what kinds of people to hire and how many of each, what methods to employ to improve output and improve quality, and so on. Their ability to adapt to changing requirements has a direct effect on how successful they will be. Operations management is part of the larger picture. Other departments—which the operations manager must interact with—may include accounting, engineering, finance, human resources, information systems, maintenance, and sales. To be a successful operations manager—whether at the department level or higher—you must understand the interaction of these different groups. The better you can manage the white spaces on the organizational chart, the more successful you will be. Here are some other things you need to understand:
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Business Resources |
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These are some key words that may have brought you here: operations management, goals, managing operations, trends, labor relations, work flow management, business administration, business management