How to Turn the Dysfunctional Workplace into an Environment Where People
Actually Want to Work|
by Roxanne Emmerich
We've all been there. You walk into a bank, restaurant, or store and
suddenly feel it, that vague sensation that all is not well. It drips
from the ceilings and sits in puddles on the floor. The employees are
lost in thought, unable to decide whether they'd rather be somewhere
else or stay and kill each other. And you’re the lucky one bathing in
all the poison they can ladle up.
I hope you've experienced the other side, too. You walk in the door
and are gob smacked by a sense of well-being. This isn't just a place
where people work, it's a place that WORKS. The employees want to be
there and they want YOU to be there. You feel your brow relax, and the
corners of your mouth head ever-so-slightly north. You don't wanna
So which of these do YOU work in?
Now, which of these environments do you think YOUR employees rather
work in? So you're wondering if that six-headed, chain-smoking,
flatulent monster that's been "hiding" in the supply closet is the Beast
we're talking about here.
Here Are 9 Symptoms of a Dysfunctional Workplace:
- People say one thing and mean another.
- People give lip service to new ideas, only to undercut them in
- Saying you’ll do something and then not doing it.
- Deflection of feedback and blame .
- People pretending they "missed the memo on that one."
- Refusal to deal with conflict.
- Gossip and backstabbing.
When you think of a dysfunctional organization, you might picture a
lot of screaming and yelling. But take a close look at this list.
There's very little that has to do with raised voices, and the only
mention of "conflict" is the failure to deal with it directly.
You will have conflicts in the workplace. The key is to address it in
a healthy and productive way. Yelling at someone isn't the best way to
communicate displeasure, but it’s a heck of a lot better than whispering
behind that person's back, which gets us into the excruciating,
crazy-making world of the passive-aggressive.
If I had to nominate just one of thing from the list above as the
most destructive symptom of the dysfunctional workplace, there's no
contest. It's GOSSIP. A workplace full of whispered gossip is as painful
and maddening as a buzzing mosquito at bedtime. It is destructive to the
soul of your workplace and the souls of your people who never feel safe
and always wonder who is talking behind their backs.
When people gossip about others, you may as well have them bring
baseball bats and beat each other. At least that will heal. If a happy
and functional workplace is your goal, there are few more productive
places to put your energy than the absolute elimination of gossip.
How to End Gossip & Create a Happy Workplace Environment Where People
Actually Want to Work
Step one is to recognize that gossip is an attempt at
communication—seriously screwed up communication, sure, but
communication nonetheless. You can't eliminate the behavior without
providing something to replace it—namely a good and healthy way of
All Jack had to do was to go to Tom and say, “Dude, when you are late
with that analysis, I end up on my knees to my boss because then my
report is late. Please promise me you’ll get that to me on time from now
on.” Reasonable. Direct. Easy.
If Jack came to you with gossip, simply say, “Gee, it sounds like you
need to talk to Tom directly so you can work this out.” Lather, rinse
and repeat until the person wakes up!
Once you establish a zero-tolerance policy for talking behind another
person’s back, give your employees permission to address conflict
head-on, out loud, courageously and honestly. Create a trusting and open
environment and watch the dysfunctions in your workplace ebb away.
The Next Step to Ending Workplace Dysfunctions: Build a Shared Vision
Now you've recognized the symptoms and diagnosed the disease. Time for
Most workplace dysfunctions amount to employees shooting their energy
at each other because there's nothing else to aim for. What's needed is
a single, shared vision.
Everyone wants to be a part of something bigger than themselves.
Everyone wants to feel productive and be happy. Give yourself and your
team members a clear and positive picture of where you want to go as a
group. Most of them will jump at the chance to be a part of it. When
people align around a vision of great service, pettiness and
dysfunctional workplace behaviors fall away and people become who they
need to be to make it happen.
Will there still be those who stubbornly hold on to their
dysfunctions? I guarantee it. And for the sake of the rest of you,
gently but firmly encourage those folks to find and follow their bliss
Are you ready to do what it takes to end the dysfunctions and create
a can-do culture in your workplace?
About the Author: Roxanne Emmerich is renowned for her ability to
transform “ho-hum” workplaces into massive results-oriented
“bring-it-on” environments. To discover how you can motivate employees,
ignite their passion and catapult performance to new levels, check out
her new book – Thank God It’s Monday. Now, you can get a free sneak