 |
Browse Help Topics |
 |
|
|
For support, contact sales@mindconnection.com. Support includes:
- Pre-sale. We'll answer any question you have, so you aren't wasting your money on a purchase that isn't right for you.
- Post-sale. Tracking info and product help.
|
| E-mail works much better than calling. Which is why there's no phone number here. |
You can best help us help you, by doing the following:
- State the problem, clearly and succinctly.
- Type in sentence case, not all caps (shouting) or all lower case (hard to read).
- If asking about a purchase already made, include your receipt (which came via e-mail).
- Use a good subject line. We get over 1,500 e-mails each day. Help us quickly tell yours from spam.
|
 |
| We normally reply within the hour if it's "regular business hours" in the Midwestern USA. |
| Note to AOL users. One of the conventions in e-mail is you always include the previous string in your reply. AOL must be the only e-mail client that refuses to send complete replies by default.
How to fix this:
- For now, just copy and paste the original e-mail into the body of your reply and type above that text.
- Some time soon, switch to any other e-mail client. Outlook Express is free, Outlook comes with Office, and many other good e-mail clients are available at low cost. You do NOT need to use your ISP's name as part of your e-mail address. You can get an e-mail acct with your own name for 5 bucks a year, or use a free Yahoo or gmail acct. The sooner you switch, the better off you will be.
|
|
|
