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Returns are easy. Just reply to your receipt (e-mailed to you upon purchase). Change the subject line to "Need return assistance" and write that you want a refund.
  • You don't need to give us a reason.
  • Most items have a 10 business-day evaluation period. You just have to notify us, not actually return the product, within that time.
  • While we'd like to make exceptions for Christmas or other occasions, we can't.
  • Please don't just mail an item (returns may not go to the address the pkg came from).
Here are the details for folks who have questions and expect answers (don't feel bad if you are one of those people--you have a right to know). In an effort to be clear, we may seem to be a tad snippy here. If so, that's not our intention.
Shipping Fees Not Refunded

The industry convention is not to pay shipping fees for returned items (unless there's something wrong with it). We follow that convention. Home Depot has a great explanation that they send out to buyers.

If we pay shipping fees for the purchase (e.g. free shipping), we also deduct them from the amount refunded. It's typically $12 (less than our actual cost).

We don't refund the shipping fees. Those fees are for a service that has been provided.

We aren't refunding something you didn't pay for. It's standard industry practice.

Restocking Fees Paid  
Manufacturers charge a restocking fee that varies from 6.5% to 15%. We absorb this fee.

One customer asked all kinds of pre-sale questions, bought the product, and just didn't like it. We paid the restocking fees.

We don't have any fine print "gotchas." We realize you can't handle the product before buying. While we do incur significant costs for a return, customers are usually delighted with the products we sell.

It does help you and us if you ask us questions ahead of time. Send those to sales@mindconnection.com.

 
Electronics
1. If the unit is defective: It has a warranty. Notify us via e-mail.
 
1. The customer should not be at risk for things the customer can't control. Products have a warranty.

2. If the unit isn't defective: 10 business days to ask for return instructions (from date of arrival).

Notes:
a. The word "can't" does not mean "won't." If you have had the unit more than 10 business days, there is nothing we can do about a return, whether we want to or not.
b. The reason for missing the return time limit does not allow exceeding it. 10 days is 10 days.
c. See item 5 for security products.

2. We can't return the unit to the factory without that10 day time-stamp.

Let's look at it this way, though. How much time do you actually spend testing a product in a brick and mortar store, before buying it? Don't you really wait until you get home until you put it through its paces? With us, you can read the instructions before buying--something you typically don't do with a physical store purchase.

4. The return period begins on the delivery date, not the order date.
 
4. That works to your advantage, and it's only fair.
5. Security devices such as bug detectors and camera detectors generally cannot be returned for a refund. They are warranted against defect, though.

5. Unfortunately, too many people use a scanning device once and then want to return it. How anyone cannot see this as stealing is a mystery.
Anything downloaded: e-books, courses, software
Depending on the circumstances, we offer a store credit within 10 days of the date of purchase, which is generous compared to the industry standard of "all sales are final" on these kinds of products. Enough folks buy with the intent of getting a refund after the download is on their computer, that we follow the established standards of downloadable products. We incur development costs, so we can't be giving away intellectual products.
Supplements
You can return unopened items, and get a full refund. If an item is opened, it's yours. If the product arrives damaged, that's different--let us know so we can make it right. It is illegal to resell opened food items. Even if it weren't, the safety of our customers is too important to risk tampering.
Books, tapes, courses that ship physically
Generally, there is no refund for such items. A refund is possible, if there are exceptional circumstances. To our dismay, we discovered some people were using these items to study for an exam, then returning them when done.
What are Exceptional Circumstances?
  1. If you find a flaw in one of our downloadable courses and give us enough information to allow us to fix it, we will refund what you paid for the course or give you another one for free. This is our way of saying thanks for helping us improve.
     
  2. If you are serving in a deployed unit of the military (of any NATO country, but especially the USA) or in one of the deployed civilian units supporting overseas military operations, the manufacturer can allow an exception to the return limit. To makethe case with the manufacturer, we need some kind of auditable evidence ( .mil e-mail address works just fine). The same applies to employees of the U.S. State Department, Secret Service, and CIA.
     
  3. If you bought the item as a gift or as an occasion present, that is not an exceptional circumstance. Buying something as a gift or present does not confer an extension of the 10 business-day evaluation period.

Credit card fraud

If "you" make a purchase from with a credit card addressed in Wisconsin and pay $128 to ship $300 worth of merchandise to Indonesia, we are going to be more than a tad suspicious. In fact, we will void the order. If you see an order on your credit card and didn't place it, please e-mail all details to sales@mindconnection.com right away, with the heading "Need fraud assistance." Do not e-mail us (or anyone else) your credit card number.

Thank you for being a Mindconnection customer. We look forward to helping you enjoy a good customer experience with us.