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We do our best to ensure the fastest delivery possible.
Delivery Process
  1. The warehouse gets the order, processes it, sends it to the shipping department.
  2. Shipping packs the order, prepares it for pickup by UPS, FedEx, etc.
  3. The shipping company (UPS, FedEx) picks it up late that afternoon.

Notice, there's a chain of events, here. Please allow time for it. It may take an hour or even several hours for your order to be ready to ship.

Many factors affect this. These include the number of other orders, and any number of problems being handled with your order or other orders. People try very hard, but, like you, they can do only so much.

On Mondays, our suppliers are processing weekend orders in addition to Monday orders. Order processing for physical items occurs only on regular business days--when the warehouse is open and people are working there.

Delivery Times

People often get confused on delivery times. The following will help you understand how this works. Keep in mind that the delivery companies count business days only, and do not deliver on weekends or holidays. Or during major storms or during electrical blackouts, or during terrorist attacks....

Our vendors process orders usually on the same day. The times shown below assume this, but you may need to add one day for complete accuracy.

 

Sample Scenarios

Let's assume you place your order at midnight on Thursday, and all of your information is correct (e.g., no PO Box for Ship To). UPS (or maybe FedEx) picks up your order on Friday.

  • Next Day Air. Friday is Day One. You receive it on Monday. If Monday is a holiday, you receive it on Tuesday.
  • 2nd Day Air. Friday is Day One, Monday is Day Two. You receive in on Monday. If Monday is a holiday, you receive it on Wednesday.
  • Three-day Select. Friday is Day One, Monday is Day Two, Tuesday is Day Three. You receive it on Tuesday. If Monday is a holiday, you receive it on Wednesday.
  • UPS Ground. This is 3 to 5 business days from the day your order ships.

Let's assume you place your order at 0900 Central Time on Tuesday.

  • Next Day Air. You receive it on Wednesday.
  • 2nd Day Air. Wednesday is Day One, Thursday is Day Two. You receive in on Tuesday. 
  • Three-day Select. Wednesday is Day One, Thursday is Day Two, Friday is Day Three. You receive it on Friday.  If Monday is a holiday, you receive it on Thursday.
  • UPS Ground. This is 3 to 5 business days from the day your order ships.

Now, let's assume you place your order at 1400 (that's 2PM if you use a 12hr clock) Central Time on Monday. This is a very busy day. The order was received too late to be filled on Monday, so it will follow the same delivery schedule as though it had been placed early on Tuesday.

Suppose that, in these delivery scenarios, there is a major weather problem or electrical blackout. What can we expect, then? Add at least one or two days for the delivery, even if you specified overnight delivery. For example, you specify overnight delivery at 0900 on Wednesday. The eastern seaboard is buried in snow that night. You will probably get delivery on the following Tuesday.

Gift advice
  • Don't try to time delivery to the day something needs to be there. Allow yourself more time. You will be glad you did.
  • Tip: If you are ordering an electronic device, plan on giving the actual device outside of the event being celebrated. There's a limited time available to evaluate the product. See our return policy.
  • If you don't want to give the gift before the event, what can you do? Very simple. Just print out the product description and picture of the item and provide that along with the birthday card or whatever. Give the actual gift, later. We can ship it to the recipient, or to you--whichever you prefer.
Shipping method vs. arrival

Choosing overnight delivery doesn't guarantee you'll get the item the next day. It means the delivery company will try to deliver your order the next business day after they pick it up from the warehouse. The warehouse may not have it ready in time for the pickup until the following business day, weather may prevent next day delivery, and people can make mistakes.

Trip advice (typically for translators)
  • Don't wait until just before you leave to place your order. A delivery delay might mean the product arrives after you are gone. This does not mean you get a refund on the shipping; the shipping service was performed and cannot be "returned."
  • Though these devices are manufactured to high quality standards, they sometimes need warranty replacement even when new. This is rare, but why take the risk? One customer's device arrived in a package that looked like the delivery truck had run over it (we're pretty sure some kind of vehicle ran over it). Amazingly, the device still worked--even with a cracked screen.
When it absolutely, positively must be there by a given day

If you are planning delivery for a birthday, for having the product before going on a trip, or for some other reason where time is of the essence, do the following:

  1. Order ASAP.
  2. Use an accurate delivery address--check it carefully. No PO Boxes.
  3. Choose 2nd Day Air, or the Overnight option. Keep in mind Overnight is very expensive.
  4. Follow up with an e-mail to ensure the order is being processed and being followed up on. State your delivery needs. See our contact us page (link is in the shopping cart area).
  5. We will do the best we can, because your needs are important to us.

Below is a table showing CompUSA's delivery times (I found this while buying a new monitor from them--I got a great deal on it!). Note that our order processing time stops with that very first line.

Keep this in mind when you order from anybody. Shipping method is only one part of the delivery chain.

CompUSA Order Processing + Shipping Time = Total Delivery Time
Please note: Orders are processed and shipped only on regular business days.
Ground
Order Processing Shipping Time Total Delivery Time
24-48 Hrs 3-5 business days 7-9 business days
3-6 Days 3-5 business days 8-13 business days
7-10 Days 3-5 business days 9-17 business days
2-4 Weeks (14-28 Days) 3-5 business days 19-35 business days
Second Day
Order Processing Shipping Time Total Delivery Time
24-48 Hrs 2 business days 4 business days
3-6 Days 2 business days 5-8 business days
7-10 Days 2 business days 9-12 business days
2-4 Weeks (14-28 Days) 2 business days 16-30 business days
Next Day
Order Processing Shipping Time Total Delivery Time
24-48 Hrs 1 business day 3 business days
3-6 Days 1 business day 4-7 business days
7-10 Days 1 business day 8-11 business days
2-4 Weeks (14-28 Days) 1 business day 15-29 business days