| Problem |
Solution |
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I clicked on "Add to Cart" and nothing happened.
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Look at the very top of the page. Click on "Basket."
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Cart quantity is wrong.
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You can change it by typing in the right number and then clicking Update button.
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I clicked on "Checkout," and keep coming back to the same screen.
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Click the Continue button. You might have to page down to see it.
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In checkout, I get a message that a required field is missing. But I filled everything in!
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Open the "Bill To" side. Look at the country. Check the various blanks.
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Why don't you have more shipping options? |
Because certain items ship only certain ways. This is an effort to make it simple.
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You have a lot of payment options, but not e-checking or a way for me to send you a check.
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See the Payment Info page (menu at left).
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I selected my credit card, but nothing happens. |
Click the Continue button. You might have to page down to see it.
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The system is rejecting my credit card! |
Make sure you have all of your information entered in correctly.
- Especially check the country, state (or Other State) in the Bill To area (click the box to open it, if it's not open). /li>
- Look for spaces at the end of entered information. Especially your credit card number
The #1 cause of this is "over limit." Please contact your credit card company if you get a credit card rejection after verifying your information. |
I called and got no answer. |
Sorry about that. We can be in only so many places at one time. E-mailing us (see above) is the fastest way to reach someone here.
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