Customer Service Books

• Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know (five star)
• Delight Me...The Ten Commandments of Customer Service (five star)
• The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series) (five star)
• Achieving Customer Delight in Your Organization; Positioning Your Organization to Stand Out, Field Book
• Best of Class: Building a Customer Service Organization (Executive Excellence Classics)
• Case Studies in Service Operations
• Contact: Customer Service in the Hospitality and Tourism Industry
• Creating Customer Connections: How to Make Customer Service a Profit Center for Your Company
• The Customer Loyalty Pyramid
• Customer Service: The Key to Your Competitive Edge
• Delighting Customers - How to build a customer-driven organization
• In Charge of Customer Satisfaction
  

Keywords that may have brought you here: customer service, business skills, business communications, keeping customers, business education, professional skills, marketing, customer satisfaction training, sales, making customers happy, satisfying customers