Establishing credibility, confidence, and authority as a manager

As a manager, your credibility—vertically and horizontally—is your greatest asset. If people don't believe you and trust you, then you will be ineffective as a leader. Your performance as a manager will be mediocre without that trust. But if you understand and apply the principles in this course, you can rack up a track record that will open doors to professional and personal advancement.

Confidence is, perhaps, a close second to credibility as an attribute of the successful manager. Those two attributes give you real authority, as opposed to the “tin badge” kind of authority provided by your position. Yet, managers routinely undermine their credibility—often because they lack the confidence to take the actions that build and maintain credibility.

Think of your credibility as a sort of bank account. We will show you how to make deposits, borrow against it, and avoid making withdrawals.

In the first section of this course, we’ll look at the role of the new supervisor. If you are already a manager, a review of the first section's information will be helpful—even if you have already established your credibility. It’s easy to forget the lessons of youth and work against the credibility you worked hard to establish.

Subsequent sections will build on that, so you develop the skills and attributes that inspire others to have trust and confidence in you.

If you are not yet a manager, all of this course's information will be critical as you move upward in your career.

Regardless of what your management background is, this course will help you succeed in the rapidly changing world in which we find ourselves today.

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Here's the Table of Contents for this credibility building course:

FORMAL DEMARCATION........................................................................................ 9

BREAKING SOCIAL TIES ...................................................................................... 17

GENUINE FRIENDSHIP........................................................................................ 23

TAKING ON THE MANTLE OF MANAGEMENT ........................................................... 29

OVERPLAYING THE ROLE.................................................................................... 35

REVIEW QUESTIONS.......................................................................................... 44

PRACTICE MAKES PERFECT ................................................................................ 52

DON’T DELEGATE ALL......................................................................................... 55

REVIEW QUESTIONS.......................................................................................... 56

DISHONESTY..................................................................................................... 60

LACK OF INTEGRITY ........................................................................................... 63

FAILURE TO LISTEN............................................................................................ 72

FAILURE TO TRUST ............................................................................................ 80

REVIEW QUESTIONS.......................................................................................... 87

NOT DELEGATING .............................................................................................. 89

NOT PLANNING.................................................................................................. 96

NOT PRIORITIZING ........................................................................................... 100

OVERWORKING ............................................................................................... 105

NOT REWARDING PEOPLE................................................................................. 107

REVIEW QUESTIONS........................................................................................ 111

SETTING GOALS .............................................................................................. 114

SETTING PRIORITIES........................................................................................ 115

BEST WAY ...................................................................................................... 117

REVIEW QUESTIONS........................................................................................ 118

SOURCES OF AUTHORITY AND POWER............................................................... 120

SOURCES OF THREATS .................................................................................... 126

ANSWERING THREATS...................................................................................... 135

REVIEW QUESTIONS........................................................................................ 142

RESULTS OF CLASSIC REPRIMANDS................................................................... 144

INTELLIGENT REPRIMANDING ............................................................................ 152

MAKING OPPORTUNITIES.................................................................................. 156

REVIEW QUESTIONS........................................................................................ 157

TODAY’S WORKER ........................................................................................... 159

MEETING NEEDS.............................................................................................. 162

REVIEW QUESTIONS........................................................................................ 164

COMMUNICATION............................................................................................. 166

IMPACT........................................................................................................... 177

CROSSING WHITE SPACES................................................................................ 179

BEING VALUED ................................................................................................ 180

POWER THROUGH SUBORDINATES .................................................................... 182

REVIEW QUESTIONS........................................................................................ 189