As a manager, your credibility—vertically and horizontally—is your greatest asset. Confidence is, perhaps, a close second. Those two attributes give you real authority, as opposed to the “tin badge” kind of authority provided by your position. Yet, managers routinely undermine their credibility—often because they lack the confidence to take the actions that build and maintain credibility.

Think of your credibility as a sort of bank account. We will show you how to make deposits, borrow against it, and avoid making withdrawals.

In the first section of this course, we’ll look at the role of the new supervisor. If you are already a manager, a review of the first section's information will be helpful—even if you have already established your credibility. It’s easy to forget the lessons of youth and work against the credibility you worked hard to establish.

If you are not yet a manager, all of this course's information will be critical as you move upward in your career.

Regardless of what your management background is, this course will help you succeed in the rapidly changing world in which we find ourselves today.

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