| How
do I know if it translates both directions? |
Most
of the translators translate in both directions. We recommend going back
right now and reading the Web copy for the model you are interested in.
Here are
some general tips: In the Ectaco line, we show the symbol <=>
to designate this. The Lingo translators we carry are all bidirectional.
The scanners will be Unidirectional if they have a U at the end of the
product code. |
| How
do I know if the item I want is in stock? |
Few
of the items are "in stock." Manufacturing today is done to
order, with a very small supply of the most popular items made ahead of
time. This is the Lean Thinking model that made Toyota famous. You perhaps
have heard of kanban, kaizen, Taguchi, and Just in Time. This lowers the
costs of production and the price of the products. Sometimes, however,
demand outstrips the ability to produce. Your
real question is probably, "How far in advance do I need to order
this before my trip?" The answer to that is, "Order it now,
so you are familiar with the unit before you take your trip." |
| How
long will it take to arrive? |
This
depends on how far you are from the factory. Our translator suppliers
are coincidentally all on the east coast, so figure your UPS zone from
there. The USA west coast is about 4 business days. The USA Midwest is
about 3. Certain areas, such as Idaho, require an extra day. |
| Why
do you offer only UPS Ground for shipping? |
We
don't want you to pay for expedited shipping, only to find the product
isn't available for a week because of order backlog. |
| What
if I want it right away? |
E-mail
us at sales@mindconnection.com and we'll work something out with you.
We do handle expedited orders on a case by case basis. Expect to pay considerably
more. |
| Why
isn't shipping free? |
Ask
the UPS drivers why they don't work for free! Someone has to pay for delivery,
and it is always the customer--regardless of what hype a vendor claims. |
| You
guarantee the lowest price, but I saw a lower price on Amazon. |
All
of the units Amazon carries at a lower price are discontinued and no longer
available. Amazon simply has not updated their system to reflect what
is available. We work closely with the manufacturer to know this, and
we work closely with the manufacturer to bring you the best deal. If you
do find a lower price, please give us a chance to match it or beat it. |
Why
don't you carry a complete line of each of your suppliers' products?
|
We
have selected the products we feel best serve the end-user. Thus, we don't
carry many of the older items. We have found people who buy older technology
later want to upgrade anyhow. We just save them the hassle. |
| What
do the voices sound like, on the talking translators? |
The
devices are small, so the speakers are small. You won't get hi-fi. The
sound is OK, but not great. It does the job. |
| What
if I don't like the unit? |
You
can return it. However,
we have tightened our return policy due to abuse. |
