|
Your
return policy used to be an unconditional 30 days. Now it's a lot more
strict. Why did you change it? |
While
most of our customers are very good people, we had a few who were abusing
the return privilege. For example, they would buy a translator, take a
trip, and then return it within 30 days. That left us with the option
of selling used translators as new (sorry, not an option!) or eating the
returned ones. This was a "save the business" decision. |
| What
if I have unusual circumstances? |
Then
we make unusual allowances. We have a policy, not laws of physics, governing
returns. The policy sets out expectations. We can't anticipate every circumstance.
Write to us at This
e-mail link if you have unusual circumstances and we'll do what we
can. |
|
What
about the cost and hassle of return shipping? |
If
you bought something at Best Buy, would you charge them mileage if you
drove to take it back? What if you mailed it to them? |
| What
if I have bought from you before? Will that give me any leverage in your
return policy? |
Absolutely.
The normal policy must apply to all customers equally. However, our interpretation
of unusual circumstances includes your history with us. Since our policy
states it must balance fraud and fairness, and we already know we can
trust a previous customer (or a customer who bought many things in one
order), you get an edge if you are an existing customer. |
|
What
if I don't have the original packaging? |
It's
not the end of the world. Package the product the best you can, but ensure
the mailing container is sufficient for protection and at least as good
as the original. Remove any labels, if re-using mailing containers. Do
note that if you don't have the original product packaging, we can't treat
the product as new. |
| Where
do I send the products I wish to return?
|
That
depends on the product. Please contact us at sales @mindconnection.com
for return instructions. Do not send them to Mindconnection--that will
cause delays. |
