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| The Checkout Steps page leads you through each step, if you prefer that approach. You may want to print this out in landscape mode. Much of the information here will help you with other sites, as well. Consider this a keeper! Here are some common shopping cart problems and how to overcome them. Please look here first for the solution.
If you then don't find it, call Mark at 913-831-7483 (normal
business hours and most evenings). These are roughly in the order in which you would encounter
them: |
Problem |
Solution |
| You clicked on "Add to Cart" and nothing happened. | Look at the blue bar at the very top of the page. See where it says "Shopping Cart?" Click there. Now, adjust the quantity to be what you need it to be, and click on the "Update" button. Then, click on "Checkout." |
| You created an account, but the system goes nowhere. | Look at the blue bar at the very top of the page. See where it says "Shopping Cart?" Click there. Now, adjust the quantity to be what you need it to be, and click on the "Update" button. Then, click on "Checkout." |
| You clicked on "Checkout," and you keep coming back to the same screen that has your account information, order information, or whatever the &#$%! that is that keeps showing up. | Page down. See the gray box that says "Continue?" Click there. |
| You try to check out, but product information for something you haven't seen pops up. | Cool! The system is offering you a money-saving deal. You don't have to take it. If you choose "Add One to Order," you get the money-saving deal. But, you can just click "Do Not Add to Order" if you want. The choice is yours. |
| A yellow box keeps popping up at the top, and I just don't want to read all that stuff. | Well, you don't have to read it. But, doing so really doesn't take long and these boxes explain things that are good to know. People who don't read later wonder why things didn't work right.... |
| I have no idea what "Coupon" means. | Then, don't worry. This is a box that allows you to enter a special code someone would have sent you earlier. If you don't have it, skip this part and go on down to the next box. |
| Why don't you have more shipping options? | Because certain items ship only certain ways. This is an effort to make it simple. And we don't hide the costs with a come-on like "free shipping." UPS does pay their drivers, and someone has to pay UPS. Shipping is never free, unless it's electronic delivery. |
| Why just these major credit cards and PayPal, but not e-checking or other options right on the Website? | This is the simplest way to provide secure payment for you, the shopper. If we add another method, then you'd have another form to fill out. That would be a bummer. |
| I selected my credit card, but nothing happens. | There's that "Continue" button thing again. Look at the bottom of the page, and click on the gray "Continue" button. |
| The system is rejecting my credit card! | Make sure
you have all of your information entered in correctly.
But the #1 cause of this is "over limit." Please contact your credit card company if you get a credit card rejection after verifying your information. |
| I didn't get my download information. | First, make sure you have
ordered a downloadable product. For example, the cView products are not
downloads. Then, check your e-mail in about 5 minutes to see if you get a link that takes you to a download page. Be sure to rightmouse click on the "Save As" link. If you still don't get the download information, forward your confirmation e-mail to us at sales @mindconnection.com and tell us you didn't receive your download instructions. |
| I called and got no answer. | Sorry
about that. We can be in only so many places at one time. Try e-mailing us (see above). If your matter is urgent, try calling again. If you leave a message, speak loudly and distinctly so we can get your name and phone number the first time. |
| I ordered a Crystal Reports product, but didn't get download instructions. | Crystal Reports products are not downloads. You will get your product (or an unlock code) from the developer, usually within 16 hours. |
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