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All Customer Reviews for "Curing Customer Confusion"
Average Customer Review: 5 out of 55 out of 55 out of 55 out of 55 out of 5 2 Reviews
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5 out of 55 out of 55 out of 55 out of 55 out of 5 They don't teach it in school, 2.25.2010
Reviewer: Bernie Johnson (Boulder, CO)

Dealing with demanding customers has always been a headache for us. On many of our projects, the customer ended up arguing us into a financial loss. On some others, we could not convince the customer of the right way a job should be done and later ended up being blamed for the way it turned out. This course taught us how to properly set customer expectations and how to counter the ones that aren't right. We are having far fewer issues than we used to. As we continue to practice what's in this course, that should improve though already the course has paid for itself many times over.

 

5 out of 55 out of 55 out of 55 out of 55 out of 5 Truly nails it, 10.10.2009
Reviewer: Bruce Vandeen (Minneapolis, MN)

We have great customers. Most of the time. But over the years, we've lost a lot of money to those occasionl "bad customers" who suffer from ignorance so appalling and willfull that inhouse we call it headupbuttitis. It's always been a mystery on how best to handle these folks, so that we can devote our resources to our good customers. Now I see the light! We've already applied this to one "confused customer" and got things straightened out to everyone's satisfaction even though in a similar situation a few months back we lost our, uh, shirts.

 

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