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| Cure customer confusion before it costs you money. |
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This course gives you a foundation for overcoming one of the costliest and most frustrating problems in
business, today: customer confusion.
All businesses exist to service their customers, but
customer confusion often thwarts the process. This confusion is costly, and
business managers often gripe about it. But, guess what? The problem is not
with the customer! It is up to you to cure that confusion. Do the following
items sound familiar?
- Customers often don't know what they need and what
you can do for them.
- Customers usually confuse price with cost.
- Customers often assume you can work miracles and
they are your only customer.
All of these things result from confusion you can
cure. We will show you how to do exactly that.
| Upon completion of this this course, you will:
- Identify the causes of customer confusion
- Identify the effects of customer confusion
- Understand just how costly this is, so you can help your customer understand just how costly it is.
- Understand the customer perspective and why the customer may place a lower value than warranted on
your work.
- Cure customer confusion: Know how to counter customer misconceptions, apply facts appropriately, and persuade the customer to take the appropriate
actions.
- Apply the principles consistently: Understand how to implement a program that drives repeat business.
- Know how to defuse the common customer landmines that hurt so many businesses.
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To view the complete Table of Contents for this course,
click here
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Approximate study time: 21 hours
Ten reasons to buy this course and know this material:
10. Most business "front line" people rely on their technical skills and lack the skills that maximize profits--you want to maximize profits.
9. Confused customers create major stress.
8. Having this knowledge allows you to focus on actions that benefit you, your employer, and your customer--rather than actions that may benefit none of you.
7. This course is a lot quicker than sitting through a semester of college.
6. This course focuses on what you really need to know, in a way you can understand.
5. Customer confusion can leads to all kinds of problems, including loss of business. Curing that confusion improves your image and brings new opportunities.
4. This knowledge helps you make the right decisions and reach the right people the right way.
3. The right approach saves time and energy--and produces results.
2. By taking this course, you gain insight into specifics of working with customers who don't understand what you do or the value of your
services.
And the number one reason to buy this course and learn this material...
1. You owe it to yourself to know this information. Why limit yourself to doing projects in a way that makes you a commodity vendor, when this knowledge can make you an indispensable asset to your most profitable customers?
See our FAQ
section for more information! |
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| These keywords may have brought you here: Curing Customer Confusion, business course, continuing education, customer service, dealing with customer misconceptions, overcoming disinformation, educating customers, overcoming misinformation, customer relationships, customer expectations, improving customer outlook, bring customers in line with reality, show cost benefit, teach customer value proposition, competing on level ground, shifting customer viewpoint, adjusting customer attitudes |
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