(preferred by dentists, 10 to 1 or whatever that is):
- Upside: Your e-mail client is quick for you to use, and it keeps a record of your communication.
- Downside: You will send your e-mail from your e-mail server through probably 30 hops to our e-mail server. It might get lost (so if we don't reply, contact us again).
- Upside: It appears to be quick.
- Downside: There is no record of your communication. Also, we won't have had time to research your question and will probably ask you to e-mail us information so we can e-mail you a reply, anyhow.